Effective Date: January 27, 2014
These current privacy policies and the privacy practices described herein apply to personal information previously collected from you by Barnes & Noble, Inc. and each of its subsidiaries, as well as personal information that they may collect from you in the future.
Clarity: We strive to communicate clearly about your privacy and how we handle your personal information.
Security: We follow security standards, processes and procedures that are designed to protect your personal information.
Integrity: We do not sell or rent your personal information and respect your preferences with respect to your personal information.
Below you will find answers to the following frequently asked questions about how we collect, use and share your personal information:
(a) Information that you provide to us
However, there are a number of circumstances in which you may need to provide us with your personal information. The most common of these circumstances include:
For your convenience, we have provided a summary description of each of these circumstances below.
Making a purchase or placing an order
When you make a purchase, rent or place an order in our stores, place an order online or purchase, download, rent or stream books, periodicals, movies, television shows and other digital content ("Digital Content"), you may need to submit personal information to us.
Creating an account or joining the Member Loyalty Program
Applying for a Barnes & Noble MasterCard
When you apply for a Barnes & Noble MasterCard, you will need to submit personal information directly to the issuer of the MasterCard. Personal information that you provide directly to the issuer is subject to the bank's privacy policies, practices and procedures, not Barnes & Noble's.
In addition, we disclose certain personal information to the issuer of the MasterCard in connection with the administration of the Barnes & Noble MasterCard program. The issuer does not have the right to use the personal information we provide beyond what is necessary to assist us or to administer this program. The issuer is contractually obliged to maintain the confidentiality and security of the personal information we provide and is restricted from using such information in any way not expressly authorized by us.
Using specific features of Barnes & Noble Websites, Devices and Apps
Barnes & Noble Websites, Devices and Apps may provide you with the ability to enter (either directly, or by authorizing Barnes & Noble to download the information from a third party such as a social networking website) your information such as your contacts, calendar entries or photos, or images you may submit to us to help us locate products for you. To review Barnes & Noble's Mobile Privacy Supplement optimized for reading on mobile devices, please click here.
Contacting Customer Service
When you contact customer service, we may ask you to provide, or confirm, personal information so that we can better serve you.
Additional Website, Device or App Features
From time to time we may offer or provide new or additional Barnes & Noble Website, Device or App features and functionality. Such features or functionality may request or require you to submit personal information to us in order to use such feature or functionality.
Entering a sweepstakes or contest
If you enter a sweepstakes or contest we offer, we may ask you to provide personal information so that we can consider your entry and, if you win, so that you may redeem your prize.
Interacting with social networking sites
Our Devices and Apps may provide you with the ability to enter (directly, or by authorizing us to download the information from a third party such as a social networking site or application) personal information such as contacts or lists of friends. These or related applications may also allow you to provide information directly to social networking sites including information about your purchases, physical location, or comments. However, we will not provide any of your information to social networking sites without your express consent.
(b) Information automatically collected
There are circumstances in which we automatically receive and collect information from you. The most common sources of this information include:
For your convenience, we have provided a summary description of each of these circumstances below.
Web server logs
When you visit a Barnes & Noble Website, our web servers may automatically log information that your browser sends us. For example, we may receive and collect: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time you access the Barnes & Noble Website; and the Internet address of the website from which you linked directly to the Barnes & Noble Website. We may also collect information regarding search queries run on the Barnes & Noble Website. We use this information to monitor the usage of the Barnes & Noble Websites and as necessary for our business.
Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely. If you disable cookies, however, you will not be able to place items in a Barnes & Noble Website shopping bag, and therefore you will not be able to place an order with us online. Also, by not using cookies, some Barnes & Noble Website features and services may not function properly.
Pixel tags or clear GIFs
We may use sensing technologies that use pixel tags or clear GIFs (which are also called web beacons). These technologies allow us to determine the effectiveness of our e-mail and advertising and marketing efforts. For this purpose, we tie the pixel tags and clear gifs to personally identifiable information. We may also collect information regarding the links within such marketing materials that you click on and purchase statistics regarding items you buy following receipt of such marketing.
Third party web analytics services
We work with third party service providers, including but not limited to IBM Coremetrics and Google Analytics, to help us better understand how you use the Barnes & Noble Websites. These third party service providers will place cookies on your computer to collect information such as how you were referred to the Barnes & Noble Website, how you navigate around the Barnes & Noble Website, what you purchase and what traffic is driven by various marketing methods. This information will help us to better serve you and provide you with more personalized information and product offerings. We do not allow third party service providers to collect your credit card information, e-mail address or password information. These third party service providers may only use your personal information to perform services for us and may not share your personal information with anyone else, or use it for any other purpose, except on an aggregated, non-personally identifiable basis.
Your Device or Apps you use, including geolocation
When you use a Device or our Apps, we automatically collect information through the Device or App when it is connected to the Internet. For example, we may receive and collect information concerning device registration, settings, usage, firmware version, signal strength, search queries, network interaction, the name of the network from which you access the Internet, the Internet Protocol (IP) address of the device you are using, unique device identifiers (UDIDs), downloads, sideloaded content, configuration, or service information relating to any malfunction of the Device or App. This may include information regarding your reading, viewing and activity behavior on such Devices or Apps, such as books or videos opened, date and time of use, time elapsed, page turns, bookmarks, annotations, customer reviews, and quiz or test answers.
In addition, to provide location-based services on Devices or through Apps, Barnes & Noble and third party application providers may automatically collect real-time geographic location information or other location-based information about you and your Device or other mobile device on which the App is installed. This information may be used to provide certain device or application functionality or to offer, provide and improve products and services.
To review Barnes & Noble's Mobile Privacy Supplement optimized for reading on mobile devices, please click here.
Wireless networks operated by Barnes & Noble in retail stores
Social networking sites
Your college or university
If you rent or purchase textbooks or e-textbooks from Barnes & Noble College Booksellers, we may also collect information about you from your college or university, including but not limited to your mailing and email addresses, class registration information and other course information. This information may be used for a number of purposes including providing our services to you and your college or university, sending postal mail and email, fulfilling orders, removing repetitive or unnecessary information from customer lists, analyzing data, providing marketing support, customer authentication, providing search results and links (including paid listings and links), providing customer service and processing credit card payments.
Business partners, contractors, and other third parties
We may collect personal information and other information about you from business partners, contractors and other third parties. This includes, but is not limited to, instances in which you affirmatively authorize third parties to provide us with information. Such information may be collected via, but not limited to, software applications that you download or use on your Device or that otherwise allow you to interact with the Barnes & Noble enterprise.
You may choose to opt out from receiving marketing and promotional communications from Barnes & Noble at any time by following the instructions below.
Even if you opt-out of receiving promotional communications, you may continue to receive emails and notifications relating to order confirmations, back order notifications, membership information, and/or other business-related communications.
IBM Coremetrics & Targeted Advertising
You may choose to opt out of collection of automatically collected information, including cookies, IBM Coremetrics and targeted advertising, by following the instructions given in Section 3(b) above, or by using the functionality in your browser to reject cookies.
Online Community Users
Barnes & Noble provides you with the ability to access, correct, change or request deletion of the personal information in your community profile(s) at any time by following the instructions below. We will respond to all access requests within 30 days. However, you cannot currently change your profile name although you may re-register and choose a new name. To review or modify your profile information, please click here. Please be advised that Barnes & Noble may archive information it collects on its community and visitors. Additionally, by participating in the Barnes & Noble online interactive community, and using Barnes & Noble's various interactive offerings, including, the submission of customer reviews, or participation in the Barnes & Noble Book Clubs, you agree to receive communications from Barnes & Noble, other users, and moderators related to the provision of these services.
You may access, correct or change the personal information in your community profile(s) on Lark Crafts at any time. To review or modify your profile information, log in to larkcrafts.com. Additionally, by using Lark Crafts' various interactive offerings, you agree to receive communications from Barnes & Noble, Lark Crafts, other users, and moderators related to the provision of these services.
You may also access, correct or change the personal information in your community profile(s) on SparkNotes.com at any time, except to change your username. To review or modify your profile information, log in to SparkNotes.com. Additionally, by using SparkNotes.com's various interactive offerings, you agree to receive communications from Barnes & Noble, SparkNotes, other users, and moderators related to the provision of these services.
Data retention policy
We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Accessing your information
You have the right to ask us not to use your personal information for direct marketing purposes. You also have the right to request a copy of the personal information that we hold about you and to have any inaccuracies rectified. Please note that, as permitted by law, we may charge a nominal fee for information requests and may require you to prove your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files. Please address written requests and questions about this to firstname.lastname@example.org. We will respond to all access requests within 30 days.
Your California Privacy Rights
California Civil Code Section 1798.83 permits California residents to request a notice from us describing which categories of personal information we have shared with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes within the last calendar year, and the name and address of such parties. If you are a California resident and would like a copy of this notice, please send an email to email@example.com with "California Privacy Rights Request" in the ubject line.
Do Not Track Disclosure
Important information about third party devices, ISPs, websites and applications
Information collected from visitors from outside the United States
If you are visiting Barnes & Noble or a Barnes & Noble Website from outside the United States and provide us with personal information, please note that your personal information will be transferred, stored and processed within the United States. Additionally, Barnes & Noble may transfer your personal information to other countries, for example because a server or third party service provider is located there. The data protection and privacy laws of other countries, including the United States, may not afford you the same level of protection as those in your own country. Barnes & Noble will take appropriate steps to protect your information.
By doing business or interacting with Barnes & Noble, you are consenting to the transfer, storage, and processing of your personal information to and within facilities located in the United States and other facility locations selected by Barnes & Noble.
Barnes & Noble complies with the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from, respectively, European Union member countries and Switzerland. Barnesandnoble.com LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Barnes & Noble's certification, please visit http://www.export.gov/safeharbor/.
The address for Barnes & Noble is 122 Fifth Avenue, New York, NY 10011.