BN College - Texas Tech University Bookstore
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Returns & Refunds

TEXTBOOKS

  • A full refund will be given in your original form of payment if textbooks are returned during the first week of classes with original receipt.
  • With proof of a schedule change and original receipt, a full refund will be given in your original form of payment during the first 30 days of classes.
  • No refunds on unwrapped loose leaf books or activated eBooks.
  • Textbooks must be in original condition.
  • No refunds or exchanges without original receipt.

GENERAL READING BOOKS, SOFTWARE, AUDIO, VIDEO & SMALL ELECTRONICS

  • A full refund will be given in your original form of payment if merchandise is returned within 14 days of purchase with original receipt.
  • Opened software, audio books, DVDs, CDs, music, and small electronics may not be returned. They can be exchanged for the same item if defective.
  • Merchandise must be in original condition.
  • No refunds or exchanges without original receipt.

ALL OTHER MERCHANDISE

  • A full refund will be given in your original form of payment with original receipt.
  • Without a receipt, a store credit will be issued at the current selling price
  • Cash back on merchandise credits or gift cards will not exceed $1.
  • No refunds on gift cards, prepaid cards, phone cards, newspapers, or magazines.
  • Merchandise must be in original condition.

RETURNS AND EXCHANGE PROCESS BY MAIL


Textbook returns must be postmarked during the first week of classes. Your return or exchange should include a completed Return/Exchange Form and proof of schedule change, if applicable. The Return/Exchange Form is included as part of your original shipment. If you do not have the Return/Exchange Form, submit the following information with your return/exchange:

  • name
  • address
  • email address
  • phone number and
  • order number (if available)

Send returns/exchanges to the store. Send returns/exchanges via prepaid shipping. The bookstore will not accept returns/exchanges via COD. We are not responsible for lost return/exchange packages. Therefore, we highly recommend that you insure any mailed returns/exchanges. The credit for your return will be applied to the form of payment used to make the purchase. Allow up to two credit card billing cycles for the credit to appear on your statement.

RETURNS AND EXCHANGES IN YOUR CAMPUS STORE


We will gladly accept returns/exchanges for online textbook purchases at the bookstore. Make sure you have your customer invoice/receipt when returning or exchanging your textbooks. Returns and exchanges made in your on-campus bookstore must adhere to the same timeframes as returns or exchanges processed through the mail.

FAIR PRICING POLICY


Barnes & Noble College Booksellers comply with local weights & measures requirements. If the price on your receipt is above the advertised or posted price, please alert a bookseller and we will gladly refund the difference.

A SMARTER WAY TO BUY TEXTBOOKS

THE RIGHT EDITION, GUARANTEED.

We work closely with your professors to ensure we only sell the editions they use in the classroom, saving you time and stress about finding it yourself.

DROP A COURSE?
NO PROBLEM.

Don't stick with a class just because you bought the books. Return them during the add/drop period of the semester for a full refund.

TRUSTED ADVICE ON TEXTBOOKS.

On the fence about buying books for a class? We let you know what's required on Day 1 and when to wait to purchase. Service you won't find anywhere else.